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SharpReply is a desktop application that acts as a real-time meeting assistant: it transcribes your calls and helps you respond using context you provide. This policy explains what data the app handles and how.
When you choose “Run on my machine”, transcription and AI responses are processed entirely on your device using a locally installed model (Ollama). Your conversation content is not transmitted to SharpReply or any third party for processing.
When you choose SharpReply Cloud, the text of your transcript and session context (such as your stated role, target company and objective) is sent to our hosted backend and to our AI provider (Anthropic’s Claude) solely to generate responses. Live audio is transcribed via a speech-to-text provider (AssemblyAI). We do not sell your data.
You can upload documents — such as briefs, product notes, playbooks or a resume — to give the assistant relevant context. We extract the text from those files and store it under your account (in Google Firebase) so it can be used to generate context-aware answers during your sessions. Your documents are private to your account and are not sold or shared for advertising.
Authentication and your profile, preferences and session history are handled by Google Firebase (Authentication, Firestore, Storage) under your SharpReply account. Access is restricted to you by security rules.
SharpReply is a paid product with a free allowance. Payments for minute packs are processed by our payment gateway, Razorpay, which handles your card or UPI details under its own privacy policy. We do not receive or store your full card number. We do store a record of your purchase — such as the payment ID, the pack purchased, and your minute balance and usage ledger — so we can credit your account and provide support. See our Refund & Cancellation Policy and Pricing for details.
You can use local mode to keep all conversation content on your device, clear a session’s memory at any time, delete uploaded documents, and delete your account data.
Questions about this policy? Email support@sharpreplyai.com.